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My Order
Orders
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Can I change or cancel my order?
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My item is faulty or damaged
Direct Supplier Orders
Information about your Boots order
How do I create a wish list?
How secure is my order?
How do I know you've received my order?
How will my purchase appear on my bank or card statement?
Discretion & Packaging
How will my purchase appear on my online banking or statement?
Payment & Prices
How do I use a One4All gift card?
How does Clearpay work?
How does Pay Later in 3 with Klarna work?
Why has my payment been declined?
Which currency can I use online?
Why doesn't my promo code work?
Which payment methods do you accept online?
Can I use more than one promo code per order?
Do you offer student discount?
How do I apply a promotional code?
Delivery / Collection
Delivery
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Where’s my order?
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How do I track my order?
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What are my delivery options?
What if I'm not going to be in when my delivery is due?
Can I change my delivery address?
Can I upgrade my order from Standard to Express Delivery?
Can you deliver to my work address?
Click & Collect
I haven’t received confirmation of my Click & Collect order
What happens if I can’t, or forget to, collect my Click & Collect order?
What do I need to bring with me to collect my Click & Collect order from my local store?
How much time have I got to collect my Click & Collect order?
Can someone else collect my Click & Collect order for me?
What’s Click & Collect?
Discretion & Packaging
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Will my parcel be discreet?
International Delivery
Do any rules apply to international deliveries or will I be charged customs/import charges?
Do you ship internationally?
Returns, Refunds & Exchanges
Returns & Exchanges
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How do I return my order?
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What’s your Returns Policy?
How do I return item/s from the Republic of Ireland?
I've lost my delivery note or receipt
Refunds
I’ve been refunded an incorrect amount
Promo Codes & Gift Cards
Gift cards
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Important information about your gift card
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Lost, stolen or damaged gift cards
Can I exchange my gift card for cash?
Can I pay for my items using a gift card and another payment method?
Can I redeem my gift card online and in-store?
Can I return or exchange an item I bought using a gift card?
Can my gift card be used by someone else?
Does my gift card have an expiry date?
How do I check my gift card balance?
How many gift cards can I use in one transaction or purchase?
I've been refunded back to a gift card which I no longer have. What do I do?
Where do I find my gift card pin number (PIN)?
Promo codes
Do you offer student discount?
Why doesn't my promo code work?
Can I use more than one promo code per order?
How do I apply a promo code?
Product Support
Toys
How do I charge a Moregasm toy?
Do you offer a toy recycling scheme?
Troubleshooting guides for your toy
Lingerie & Clothing
Size Chart - Which is the right size for me?
My Account
Your Account
What is the Fann Summers Community?
How do I sign into my account?
I’ve been locked out of my account
I've forgotten my login details
My account isn’t recognised
How do I unsubscribe from your emails?
Do I need to register to shop online?
How do I change my personal details?
My Order
Orders
Discretion & Packaging
Payment & Prices
Delivery / Collection
Delivery
Click & Collect
Discretion & Packaging
International Delivery
Returns, Refunds & Exchanges
Returns & Exchanges
Refunds
Promo Codes & Gift Cards
Gift cards
Promo codes
Product Support
Toys
Lingerie & Clothing
My Account
Your Account
Popular Articles
Can I change or cancel my order?
My item is faulty or damaged
Where’s my order?
How do I track my order?
What are my delivery options?
Will my parcel be discreet?
How do I return my order?
What’s your Returns Policy?
Important information about your gift card
Lost, stolen or damaged gift cards
