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Offers
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Help & Advice
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My Order
Orders
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Where’s my order?
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Can I change or cancel my order?
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My item is faulty or damaged
How secure is my order?
How do I know you've received my order?
How will my purchase appear on my bank or card statement?
Discretion & Packaging
How will my purchase appear on my bank or card statement?
Will my parcel be discreet?
Payment & Prices
How does Pay Later in 3 with Klarna work?
Why has my payment been declined?
Which currency can I use online?
Why doesn't my promo code work?
Which payment methods do you accept online?
Can I use more than one promo code per order?
Do you offer student discount?
How do I apply a promotional code?
Delivery / Collection
Delivery
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Where’s my order?
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Can I track my order?
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What are my delivery options?
I've received a 'Something for You' card. How long will my parcel be held by Royal Mail?
I placed an order using the wrong address – can I change it?
Can I upgrade my order from Standard to Next Day Delivery?
Do you deliver on Sundays or Bank Holidays?
What if I’m not in when my order arrives?
Can you deliver to my work address?
Does my order need to be signed for?
Click & Collect
How do I return a Click and Collect order?
Are your stores open again?
I haven’t received confirmation of my Click and Collect order
What happens if I can’t, or forget to, collect my Click & Collect order?
What do I need to bring with me to collect my Click & Collect order from my local store?
How much time have I got to collect my Click and Collect order?
Can someone else collect my Click & Collect order for me?
What’s Click and Collect?
Post Office® Local Collect
Can I collect my Post Office® Local Collect order when the shop is open but the post office counter is closed?
Can I change the Post Office® branch after placing my order if I've selected Local Collect as my delivery service?
What happens if I've forgotten to collect my Post Office® Local Collect parcel?
How long will my Local Collect parcel be held at my Post Office® branch?
Can I cancel the collection of my order from my local Post Office® branch?
Can someone collect my Post Office® Local Collect order on my behalf?
What ID do I need to bring with me to collect my Post Office® Local Collect order?
Why is my local Post Office® branch unavailable?
Why do I need to provide an email address or phone number for Post Office® Local Collect?
Are there any areas in the UK where Post Office® Local Collect is unavailable?
I've chosen Post Office® Local Collect as my delivery service. Who will deliver my parcel?
What are the opening hours of my local Post Office® branch?
How do I know my order has arrived at my selected Post Office® branch?
What is the Post Office® Local Collect delivery service?
Discretion & Packaging
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How will my purchase appear on my bank or card statement?
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Will my parcel be discreet?
International Delivery
What are my international delivery options?
Do any rules apply to international deliveries?
Will I be charged customs or import charges?
Returns, Refunds & Exchanges
Returns & Exchanges
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What’s your Returns Policy?
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How do I exchange an item?
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My item is faulty or damaged
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How do I return or exchange an item?
How can I return my package if Royal Mail won't accept it because it's too large or heavy?
I've lost my delivery note or receipt
How do I return a Click and Collect order?
Refunds
I still haven't received my refund or exchange
I've been refunded for my items, but not the delivery charge
I’ve been refunded an incorrect amount
Do you refund delivery charges?
Promo Codes & Gift Cards
Gift cards
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Important information about your gift card
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Lost, stolen or damaged gift cards
Can I exchange my gift card for cash?
Can I pay for my items using a gift card and another payment method?
Can I redeem my gift card online and in-store?
Can I return or exchange an item I bought using a gift card?
Can my gift card be used by someone else?
Does my gift card have an expiry date?
How do I check my gift card balance?
How many gift cards can I use in one transaction or purchase?
My refund has been put back onto the gift card I used to place my order but I no longer have it. What do I do?
Where do I find my gift card pin number (PIN)?
Promo codes
Do you offer student discount?
Why doesn't my promo code work?
Can I use more than one promo code per order?
How do I apply a promotional code?
Product Support
Toys
Do you offer a toy recycling scheme?
Troubleshooting guides for your toy
Lingerie & Clothing
Size Chart - Which is the right size for me?
My Account
Your Account
How do I put together a wish list?
How do I sign into my account?
I’ve been locked out of my account
I've forgotten my login details
My account isn’t recognised
How do I unsubscribe from your emails?
Do I need to register to shop online?
How do I change my personal details?
My Order
Orders
Discretion & Packaging
Payment & Prices
Delivery / Collection
Delivery
Click & Collect
Post Office® Local Collect
Discretion & Packaging
International Delivery
Returns, Refunds & Exchanges
Returns & Exchanges
Refunds
Promo Codes & Gift Cards
Gift cards
Promo codes
Product Support
Toys
Lingerie & Clothing
My Account
Your Account
Popular Articles
Where’s my order?
Can I change or cancel my order?
My item is faulty or damaged
Where’s my order?
Can I track my order?
What are my delivery options?
How will my purchase appear on my bank or card statement?
Will my parcel be discreet?
What’s your Returns Policy?
How do I exchange an item?
My item is faulty or damaged
How do I return or exchange an item?
Important information about your gift card
Lost, stolen or damaged gift cards
