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My Order
Orders
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Can I change or cancel my order?
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My item is faulty or damaged
Information about your OnBuy order
Information about Your Debenhams Order
Information about your Very order
Information about your Littlewoods order
Information about your Boots order
How do I create a wish list?
How secure is my order?
How do I know you've received my order?
How will my purchase appear on my bank or card statement?
Discretion & Packaging
How will my purchase appear on my online banking or statement?
Payment & Prices
How do I use a One4All gift card?
How does Clearpay work?
How does Pay Later in 3 with Klarna work?
Why has my payment been declined?
Which currency can I use online?
Why doesn't my promo code work?
Which payment methods do you accept online?
Can I use more than one promo code per order?
Do you offer student discount?
How do I apply a promotional code?
Delivery / Collection
Delivery
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Where’s my order?
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Can I track my order?
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What are my delivery options?
What if I'm not going to be in when my delivery is due to arrive?
I placed an order using the wrong address – can I change it?
Can I upgrade my order from Standard to Express Delivery?
Can you deliver to my work address?
Click & Collect
I haven’t received confirmation of my Click & Collect order
What happens if I can’t, or forget to, collect my Click & Collect order?
What do I need to bring with me to collect my Click & Collect order from my local store?
How much time have I got to collect my Click & Collect order?
Can someone else collect my Click & Collect order for me?
What’s Click & Collect?
Discretion & Packaging
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Will my parcel be discreet?
International Delivery
Do any rules apply to international deliveries or will I be charged customs/import charges?
Do you ship internationally?
Returns, Refunds & Exchanges
Returns & Exchanges
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What’s your Returns Policy?
How do I return item/s from the Republic of Ireland?
I've lost my delivery note or receipt
Refunds
I’ve been refunded an incorrect amount
Promo Codes & Gift Cards
Gift cards
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Important information about your gift card
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Lost, stolen or damaged gift cards
Can I exchange my gift card for cash?
Can I pay for my items using a gift card and another payment method?
Can I redeem my gift card online and in-store?
Can I return or exchange an item I bought using a gift card?
Can my gift card be used by someone else?
Does my gift card have an expiry date?
How do I check my gift card balance?
How many gift cards can I use in one transaction or purchase?
I've been refunded back to a gift card which I no longer have. What do I do?
Where do I find my gift card pin number (PIN)?
Promo codes
Do you offer student discount?
Why doesn't my promo code work?
Can I use more than one promo code per order?
How do I apply a promo code?
Product Support
Toys
How do I charge a Moregasm toy?
Do you offer a toy recycling scheme?
Troubleshooting guides for your toy
Lingerie & Clothing
Size Chart - Which is the right size for me?
My Account
Your Account
What is the Fann Summers Community?
How do I sign into my account?
I’ve been locked out of my account
I've forgotten my login details
My account isn’t recognised
How do I unsubscribe from your emails?
Do I need to register to shop online?
How do I change my personal details?
My Order
Orders
Discretion & Packaging
Payment & Prices
Delivery / Collection
Delivery
Click & Collect
Discretion & Packaging
International Delivery
Returns, Refunds & Exchanges
Returns & Exchanges
Refunds
Promo Codes & Gift Cards
Gift cards
Promo codes
Product Support
Toys
Lingerie & Clothing
My Account
Your Account
Popular Articles
Can I change or cancel my order?
My item is faulty or damaged
Where’s my order?
Can I track my order?
What are my delivery options?
Will my parcel be discreet?
What’s your Returns Policy?
Important information about your gift card
Lost, stolen or damaged gift cards
