Delivery options at a glance
Choose the delivery option that works best for you.
Whether you need your order quickly, want to collect in store, or prefer delivery to a locker, we've got an option to suit you.
The delivery options, costs and estimated timeframes shown at checkout will always be the most accurate for your order, postcode and delivery location.
| Delivery Option | Cost | Delivery Time | How you’ll receive it |
| Standard Delivery |
£3.99 Free over £50 |
Up to 3 working days |
Home delivery Collection: Locker, ParcelShop or Post Office |
| Express Delivery (Postcode exclusions apply) | £5.95 | Next working day |
Home delivery Collection: Locker, ParcelShop or Post Office |
| Next Day Click & Collect | £5.95 | Next working day | Store collection |
| Standard Click & Collect | FREE | 3–5 working days | Store collection |
| International Delivery | Calculated at checkout | Destination dependent |
International home delivery Selected collection locations, where available |
Delivery Methods
🚚 Standard Delivery
- Delivered by: Royal Mail / Inpost
- Cost: £3.99 or FREE on orders over £50
- Delivery Time: Up to 3 working days (Monday–Saturday, no deliveries on Bank Holidays).
- Order cut‑off: Place your order before 6pm.
- Delivery Locations: Choose delivery to your home, Lockers, ParcelShops or Post Offices.
What to expect
- We’ll email your tracking details as soon as your order is dispatched.
- On the delivery day, we will email you with an estimated delivery time.
- You can track your parcel using our tracking link.
- Your tracking updates will include your carrier details and the latest information about your delivery or collection.
- We’ll contact you if there is an attempted delivery, delay, exception or issue with your parcel, including any next steps you may need to take.
- Please check your emails and tracking updates before contacting our Customer Services team, as these will show the most up-to-date information.
- ParcelShop deliveries are normally held for 7 calendar days before they will be returned to us.
- Locker deliveries are normally held for 3 calendar days before they will be returned to us.
Please note: For some UK postcodes (including Scottish Highlands, Channel Islands and Northern Ireland), Standard Delivery may take 4–6 working days. You can find a full list in the Service Variations & Exclusions section at the bottom of this article.
⚡Express Delivery
- Delivered by: Amazon Shipping / Royal Mail
- Cost: £5.95
- Delivery Time: Next working day (Monday - Saturday, no deliveries on Bank Holidays).
- Order cut‑off: Place your order before 7pm.
- Delivery Locations: choose delivery to your home, Lockers, ParcelShops or Post Offices.
What to expect
- Perfect if you need your items quickly
- We’ll email your tracking details as soon as your order is dispatched.
- On the delivery day, we will email you with an estimated delivery time.
- You can track your parcel using our tracking link.
- Your tracking updates will include your carrier details and the latest information about your delivery or collection.
- We’ll contact you if there is an attempted delivery, delay, exception or issue with your parcel, including any next steps you may need to take.
- Please check your emails and tracking updates before contacting our Customer Services team , as these will show the most up-to-date information.
- ParcelShop deliveries are normally held for 7 calendar days before they will be returned to us.
- Locker deliveries are normally held for 3 calendar days before they will be returned to us.
Please note: Express Delivery is unavailable in some UK postcodes - see the list at the bottom of this article.
🛍️ Click & Collect - Next Day (£5.95)
- Collection from: Selected Ann Summers stores.
- Timeframe: Next working day (Monday - Friday only. Not Saturday or Sunday, no deliveries on Bank Holidays).
- Order cut‑off: Place your order before 3pm.
- Ordering after 3pm on Friday? Delivered to store on Tuesday.
- Needed it on Saturday / Sunday? Switch to Express Delivery to home, ParcelShop or Locker.
What to expect
- We’ll email or text you when your order is ready to collect.
- Collection is available after 1pm.
-
Bring your order confirmation and valid ID in the recipient’s name.
(credit/debit card, driving licence, passport, or photo ID).
Available in selected stores
Basingstoke, Birmingham, Blackpool, Bournemouth, Bristol Cabot Circus, Bristol Cribbs Causeway, Bromley, Canterbury, Cardiff, Chelmsford, Crawley, Derby, Glasgow, Lakeside, Leeds, Leicester, Liverpool, Oxford Street, Manchester Market Street, Middlesbrough, Nottingham, Peterborough, Plymouth, Portsmouth, Preston, Reading, Romford, Southampton West Quay, Stockport, Stoke, Worcester and York.
🏪 Click & Collect - Standard (FREE)
- Collection from: All Ann Summers stores (except Cork, Dublin Henry St, Wardour St).
- Timeframe: 3–5 working days (Monday - Friday, no deliveries on Bank Holidays).
- Order cut‑off: Order before 9pm.
What to expect
- We’ll email or text you when your order is ready to collect.
- Bring your order confirmation and ID for collection.
- A great option if you prefer collecting at your convenience.
What happens after I place an order?
After you place your order, we’ll email you at each key stage as outlined in the table below.
Please check your emails and tracking regularly for the latest updates, including any delays, attempted deliveries or next steps.
| Order stage | What’s happening | Email update |
| 1. Order placed | We’ve received your order and will start preparing it for fulfilment. |
Order confirmation Sent shortly after checkout to confirm your order details. |
| 2. Pick and pack | Our warehouse team picks your items and packs them ready to leave us. | No separate email is sent at this stage. |
| 3. Shipped | Your parcel has left our warehouse and is on its way to our delivery partner. |
Shipped confirmation – Your order is on its way Sent when your order leaves our warehouse. |
| 4. Tracking available | Your parcel is moving through the delivery network. |
Tracking update – In Transit Sent so you can follow your parcel’s progress. |
| 5. Out for Delivery | Your parcel is out for delivery and making its way to your delivery address or collection point. |
Tracking update – Out for Delivery Sent when your parcel is scheduled for delivery or collection that day. |
| 6. Delivered or ready to collect | Your order has arrived, or is ready to collect if you selected a collection option. |
Delivery or collection update – Delivered Sent when your parcel has been delivered or is ready for collection. |
| If there’s a delay or issue | If something affects your order journey, we’ll review it and keep you updated. |
Service update - Exception Sent if we need to let you know about an attempted delivery, a delay, any delivery issues or next steps. |
Delivery FAQ's
How Bank Holidays Affect Delivery Estimates
- Our checkout will always show an estimated delivery date.
- This estimate automatically takes bank holidays and any other non‑working days into account.
- You’ll always see the most accurate timeframe available at the moment you place your order.
- It’s a good idea to keep an eye on your tracking updates, as they’ll show any changes as soon as they happen.
Do Couriers Deliver on Bank Holidays?
- Most couriers do not attempt delivery on a bank holiday.
- Some local courier partners may still choose to deliver, but this can vary by area.
- It’s a good idea to keep an eye on your tracking updates, as they’ll show any changes as soon as they happen.
Do You Offer Same Day Delivery?
We know fast delivery can be important, so here’s how this works with Ann Summers.
- Same day delivery is not currently available for orders placed directly on AnnSummers.com.
- However, we do offer an alternative option through our partner Deliveroo in selected areas.
Ordering Through Deliveroo
- In some locations, you can order a selected range of Ann Summers products via the Deliveroo app.
- Delivery times, availability, and product selection will vary depending on your location.
To check what’s available near you:
- Open the Deliveroo app.
- Search for Ann Summers.
- Browse the products and delivery options offered in your area.
Things to Keep in Mind
- Deliveroo orders are managed by Deliveroo, including delivery times, availability and returns.
- Only a subset of our product range is available through this service.
Orders to an address outside of the UK or Republic of Ireland (ROI)
We ship internationally through our global partner Global‑e, offering delivery to over 200 destinations, in 95+ currencies, with 150+ payment methods available depending on your country.
- Shipping costs are calculated at checkout.
- You can update your shipping location by selecting the flag in the top left of our website (desktop) or from the menu (mobile).
- For international help, visit their International Help Centre.
Service Variations and Exclusions
For some UK postcodes including the Scottish Highlands, the Channel Islands and Northern Island, our Standard Delivery service may take up to 4-6 working days to arrive. Unfortunately, our Express Delivery service is unavailable in these areas. For a list of postcodes, see below:
- AB23, AB30-39, AB41-45, AB51-56.
- BH23, BN1, BT1, BT10-19, BT2, BT20-29, BT3, BT30-39, BT4, BT40-49, BT5, BT51-57, BT6, BT60-69, BT7, BT70-79, BT8, BT80-82, BT9, BT92, BT93, BT94.
- CA10, CA11, CA6, CA7, CA8, DD9, DG13.
- DG9.
- EH36, EH41, EH42.
- FK17, FK18, FK19, FK20, FK21, FK8, FK9.
- G83, GY1-10.
- HS1-9, IM1-9.
- IM99, IP11, IV1, IV10-19, IV2, IV20-28, IV3, IV30-32, IV36, IV4, IV40-49, IV5, IV51-56, IV6, IV63, IV7, IV8, IV9, IV99.
- JE1-JE4.
- KA27, KA28, KA5, KW10-17, KW1-9.
- LL40-44.
- ML11, ML12.
- NE48, NE66, NE67, NE69, NE70, NE71.
- PA20-29, PA3, PA30-38, PA41-49, PA60-78, PA80, PH10, PH15-26, PH30-44, PH49, PH50, PH9, PL11-15, PL17, PL19, PL24, PL27-35, PO30-41.
- SA14, SA18, SA72, SY19-22.
- TD10-13, TD15, TD2-9, TQ13, TR1, TR11-16, TR2, TR21-25, TR27, TR3-TR9.
- YO22.
- ZE1, ZE2, ZE3.