We know it’s important to understand a product before you buy. Here’s how you can explore and try different categories in store, with hygiene and comfort always coming first.
Toys
- Toys cannot be unboxed or tried before purchase due to strict hygiene standards.
- Many stores have demo units available so you can:
- Touch and feel the material
- Experience vibration levels and settings
- Ask colleagues for guidance on features and what’s best for you
- Our team is trained to help you understand which toy might suit your needs and preferences, without pressure or embarrassment.
Lingerie
- Lingerie can be tried on in store in our fitting rooms.
- Please follow our hygiene guidelines:
- Keep your own underwear on when trying on lingerie.
- Use any provided protective covers or liners.
- Colleagues are available to help with sizing, fit, and style advice, always at your pace.
Boxed Products (e.g. Body Stockings, Hosiery)
- Boxed products cannot be tried on before purchase for hygiene reasons.
- Some stores may have sample materials you can touch to understand the feel and quality.
- If you need help with sizing or fit, our colleagues can guide you without needing to try the item on.
Nightwear
- Nightwear can usually be tried on in store in our fitting rooms.
- Please follow hygiene guidelines (keep underwear on, use protective covers).
- Our team can help with sizing and style advice.
Swimwear
- Swimwear can be tried on in store in fitting rooms.
- Please keep underwear on and use any provided protective covers.
- Colleagues are available to help with fit and style.
Lubes, Oils, and Gels
- Lubes, oils, and gels cannot be sampled or opened in store for hygiene reasons.
- Colleagues can explain product features, ingredients, and help you choose what’s best for your needs.
- Many stores have demo units of these, enabling you to smell or feel the product.
Clothing / Apparel
- Clothing and apparel can usually be tried on in store in fitting rooms.
- Please follow hygiene guidelines.
- Our team can help with sizing, fit, and style advice.
How Our Colleagues Can Help
- Offer expert advice based on your needs and preferences.
- Explain product features, materials, and sizing.
- Support you in making confident choices, always in a calm and approachable way.