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  2. Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

Returns & Exchanges

  • What is your returns policy?
  • How do I return a faulty or damaged item?
  • How do I return an order or item?
  • How do I exchange an online order?
  • I've lost my order confirmation email or receipt
  • How do I track my return?
See all 7 articles

Refunds

  • When will I get a refund?
  • I’ve been refunded an incorrect amount

Help & Support

  • Customer Services
  • Track My Order
  • Delivery & Returns
  • Delivery & Return my order
  • Discreet Packaging
  • Recycling (WEEE Regulations)
  • Safe Search
  • FAQs

Shopping With Us

  • Store Finder
  • Size Charts
  • Gift Cards
  • Pay With Klarna
  • Pay With Clearpay
  • Pay With PayPal
  • Student/Graduate Discount
  • 18-21 & Apprentice Discount

More

  • Guides
  • About us
  • Jobs at Ann Summers
  • Franchise & Wholesale
  • Affiliates
  • Jacqueline Gold
  • David Gold

Policies & Information

  • Terms & Conditions
  • Privacy Policy
  • Cookies
  • Accessibility
  • Brand Promise
  • Gender Pay Gap
  • Corporate Social Responsibility
  • Modern Slavery Statement
  • Product Recalls

Help & Support

  • Customer Services
  • Track My Order
  • Delivery & Returns
  • Return my order
  • Discreet Packaging
  • Recycling (WEEE Regulations)
  • Safe Search
  • FAQs

Shopping with us

  • Store Finder
  • Size Charts
  • Gift Cards
  • Pay With Klarna
  • Pay With Clearpay
  • Pay With PayPal
  • Student/Graduate Discount
  • 18-21 & Apprentice Discount

More

  • Guides
  • Community
  • About us
  • Jobs at Ann Summers
  • Franchise & Wholesale
  • Affiliates
  • Jacqueline Gold
  • David Gold

Policies & Information

  • Terms & Conditions
  • Privacy Policy
  • Cookies
  • Accessibility
  • Brand Promise
  • Gender Pay Gap
  • Corporate Social Responsibility
  • Modern Slavery Statement