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Returns, Refunds & Exchanges

Returns & Exchanges

  • What’s your Returns Policy?
  • How do I exchange an item?
  • How do I return a faulty or damaged item?
  • How do I return an item for a refund or exchange?
  • How do I return item/s from the Republic of Ireland?
  • How do I track my return?
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Refunds

  • I still haven't received my refund or exchange
  • I've been refunded for my items, but not the delivery charge
  • I’ve been refunded an incorrect amount
  • Do you refund delivery charges?

“Excellent” - 4.5 out of 5

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© 2020 Ann Summers Ltd. Registered company ‍1034349 in England and Wales. Gold Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG. Registered VAT number is ‍210 551 810. All models are over 18.