If you’ve had a great experience with our products, website, or in store, there are a few different ways you can share your feedback.
Leaving a Product Review
- You can leave a review directly on the product page.
- Look for the review section on the product you purchased.
- Share your experience to help other customers understand:
- Fit.
- Quality.
- How the product worked for you.
Leaving a Review About Your Experience
If you’d like to share feedback about:
- Our website or online experience.
- Delivery or customer service.
- A visit to one of our stores.
You can leave a review on external platforms such as Trustpilot.
- Simply search for Ann Summers on Trustpilot.
- Submit your review.
Reviews on these platforms help us understand what’s working well and help others fall in love with us, too.
Telling Us Directly
- You’re also very welcome to share your feedback directly with our Customer Services team.
- If your feedback is about a specific store or colleague, we can make sure it’s passed on.
Helpful Tips for Leaving a Review
- Share what stood out most to you (product, service, or experience).
- Include any details that might help other customers feel confident.
- Be as open and honest as you feel comfortable.
We really appreciate every review we receive - it means a lot to our teams and helps others shop with confidence.
If you need any support or would like help leaving a review, you’re always welcome to reach out — we’re here and happy to help.