We understand that seeing repeated adverts can feel frustrating, and we’re happy to explain why this happens and what you can do.
If You Are Receiving Our Marketing Emails
- You can unsubscribe at any time by using the “unsubscribe” link at the bottom of any marketing email.
- Follow the on‑screen instructions to confirm your preferences.
- Once completed, you should no longer receive marketing emails from us.
If You Are Seeing Banner Ads Online
Some adverts that appear in your inbox or online may look like emails, but they are actually banner ads placed by your email provider or websites you visit.
- These are not emails sent by us.
- They are shown in advertising spaces managed by your email provider.
- They are served through our advertising partner, Taboola.
- These ads do not use any personal data you’ve shared with us.
You’re likely seeing these ads because you have:
- Visited other websites.
- Accepted advertising cookies that allow third‑party partners to show relevant ads based on browsing activity.
Can We Stop These Ads On Your Behalf?
- Unfortunately, we’re not able to directly stop banner ads from appearing.
- This is because they are controlled by your email provider and third‑party advertising networks, not by us.
What You Can Do to Reduce or Stop These Ads
You can take a few simple steps to manage your preferences:
Update Your Ad Preferences
- Visit: https://www.youronlinechoices.com/uk/your-ad-choices.
- Find “Taboola Europe Limited”.
- Turn advertising off for this provider.
You can often access this same setting by clicking the “Ad Choices” icon on the advert itself.
Adjust Your Browser Settings
- Clear your browser cache and cookies.
- Review and remove any unknown browser extensions.
- Consider installing an ad blocker (such as AdLock or uBlock).
These steps can help reduce how often you see targeted adverts across websites and inboxes.
Helpful to Know
- These ads are based on cookie tracking across multiple websites, not just us.
- Changing your preferences can reduce ads from multiple brands, not just one.