Your privacy is really important to us, and, with our discreet packaging, you can be totally confident about shopping with us.
Packaging
Depending on the nature and size of your order, you’ll receive your items in a plain box or plain heavy-duty padded envelopes. The returns label we provide is addressed to Gold Group House instead of Ann Summers.
Your parcel won’t have any markings, branding or logos, except for the address label and courier sticker.
Your bank statement
Most online purchases will appear on your bank statement as 'AS Ltd', although be mindful that if you bank with an online bank such as Starling or Monzo, your bank, debit or credit card statement may show a payment to Ann Summers.