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Delivery / Collection

Delivery

  • Where’s my order?
  • How do I track my order?
  • What are my delivery options?
  • What if I'm not going to be in when my delivery is due?
  • Can I change my delivery address?
  • Can I upgrade my order from Standard to Express Delivery?
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Click & Collect

  • I haven’t received confirmation of my Click & Collect order
  • What happens if I can’t, or forget to, collect my Click & Collect order?
  • What do I need to bring with me to collect my Click & Collect order from my local store?
  • How much time have I got to collect my Click & Collect order?
  • Can someone else collect my Click & Collect order for me?
  • What’s Click & Collect?

Discretion & Packaging

  • Will my parcel be discreet?

International Delivery

  • Do any rules apply to international deliveries or will I be charged customs/import charges?
  • Do you ship internationally?

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© 2020 Ann Summers Ltd. Registered company ‍1034349 in England and Wales. Gold Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG. Registered VAT number is ‍210 551 810. All models are over 18.