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Ann Summers
Delivery / Collection
Delivery / Collection
Delivery
Where’s my order?
Can I track my order?
What are my delivery options?
What if I'm not going to be in when my delivery is due to arrive?
I've received a 'Something for You' card. How long will my parcel be held by Royal Mail?
I placed an order using the wrong address – can I change it?
See all 10 articles
Click & Collect
Is Click & Collect available right now?
How do I return a Click & Collect order?
I haven’t received confirmation of my Click & Collect order
What happens if I can’t, or forget to, collect my Click & Collect order?
What do I need to bring with me to collect my Click & Collect order from my local store?
How much time have I got to collect my Click & Collect order?
See all 8 articles
Post Office® Local Collect
Can I collect my Post Office® Local Collect order when the shop is open but the post office counter is closed?
Can I change the Post Office® branch after placing my order if I've selected Local Collect as my delivery service?
What happens if I've forgotten to collect my Post Office® Local Collect parcel?
Can I cancel the collection of my order from my local Post Office® branch?
Can someone collect my Post Office® Local Collect order on my behalf?
What ID do I need to bring with me to collect my Post Office® Local Collect order?
See all 13 articles
Discretion & Packaging
Will my parcel be discreet?
International Delivery
Do any rules apply to international deliveries or will I be charged customs/import charges?
Do you ship internationally?