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Delivery / Collection

Delivery

  • Where’s my order?
  • Can I track my order?
  • What are my delivery options?
  • What if I'm not going to be in when my delivery is due to arrive?
  • I've received a 'Something for You' card. How long will my parcel be held by Royal Mail?
  • I placed an order using the wrong address – can I change it?
See all 10 articles

Click & Collect

  • Is Click & Collect available right now?
  • How do I return a Click & Collect order?
  • Are your stores open?
  • I haven’t received confirmation of my Click & Collect order
  • What happens if I can’t, or forget to, collect my Click & Collect order?
  • What do I need to bring with me to collect my Click & Collect order from my local store?
See all 9 articles

Post Office® Local Collect

  • Can I collect my Post Office® Local Collect order when the shop is open but the post office counter is closed?
  • Can I change the Post Office® branch after placing my order if I've selected Local Collect as my delivery service?
  • What happens if I've forgotten to collect my Post Office® Local Collect parcel?
  • Can I cancel the collection of my order from my local Post Office® branch?
  • Can someone collect my Post Office® Local Collect order on my behalf?
  • What ID do I need to bring with me to collect my Post Office® Local Collect order?
See all 13 articles

Discretion & Packaging

  • Will my parcel be discreet?

International Delivery

  • Do any rules apply to international deliveries or will I be charged customs/import charges?
  • Do you ship internationally?

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© 2020 Ann Summers Ltd. Registered company ‍1034349 in England and Wales. Gold Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG. Registered VAT number is ‍210 551 810. All models are over 18.