Delivery

• Where’s my order?
• Can I track my order?
• What are my delivery options?
• What if I'm not going to be in when my delivery is due to arrive?
• I've received a 'Something for You' card. How long will my parcel be held by Royal Mail?
• I placed an order using the wrong address – can I change it?

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Click & Collect

• Is Click & Collect available right now?
• How do I return a Click & Collect order?
• Are your stores open?
• I haven’t received confirmation of my Click & Collect order
• What happens if I can’t, or forget to, collect my Click & Collect order?
• What do I need to bring with me to collect my Click & Collect order from my local store?

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Post Office® Local Collect

• Can I collect my Post Office® Local Collect order when the shop is open but the post office counter is closed?
• Can I change the Post Office® branch after placing my order if I've selected Local Collect as my delivery service?
• What happens if I've forgotten to collect my Post Office® Local Collect parcel?
• How long will my Local Collect parcel be held at my Post Office® branch?
• Can I cancel the collection of my order from my local Post Office® branch?
• Can someone collect my Post Office® Local Collect order on my behalf?

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Discretion & Packaging

• How will my purchase appear on my bank or card statement?
• Will my parcel be discreet?

International Delivery

• Do you ship internationally?
• What are my international delivery options?
• Do any rules apply to international deliveries?
• Will I be charged customs or import charges?