Your order not arrived when you expected it to? Please refer to the guidance below:
Your order hasn't arrived yet?
Delivery Timeframes
- Standard Delivery - 3 working days
-
Express Delivery - 1-2 working days
Track your order
Once we've dispatched your order, we'll send you an email to let you know it's on its way. This email will contain your EVRi tracking number.
- To track your order, enter your tracking number on the EVRi website.
- If you're not going to be in when your order is due to arrive, you can divert it or nominate a safe location. Find out more here.
- For more specific delivery information, enter your postcode when requested.
- To track international orders, click here
Your order hasn't arrived when you were expecting it to?
Our delivery partners will aim to deliver your parcel within the timeframes shown above, please bear in mind that these are estimations. In rare occurrences, deliveries may be subject to delays beyond the couriers control.
If your order hasn't arrived within these timeframes, please allow an additional 2-3 working days for your parcel to arrive. If you've paid for express delivery, we'll be happy to refund this back to you.
If it still hasn’t arrived, or you cant locate your delivery, contact the EVRi support team directly, as they have access to the most up to date tracking information, and, if required, they'll contact your local depot for more information.
To contact EVRi:
- Go to the EVRi Helpcentre
- Click on the live chat bubble in the bottom right corner, to start a conversation.
Please ensure you contact EVRi in the first instance, as our Customer Care team will not be able to assist until this time. If EVRi are unable to resolve your query, they'll direct you back to our team.
Before we can look into this for you, please make sure you've done the following:
- Refer to the tracking information inclusive of the GPS location and delivery photo available via the EVRI website or EVri Parcel App | Courier Delivery & Parcel Tracking App | EVRi
- Check the order hasn’t been received by another member of your household or neighbours, as they may have accepted this on your behalf if you were not in at the time of delivery.
- Take a look around your property in any outbuildings or safe places where the courier may have left the parcel for you.
If you are still unable to locate your parcel, please contact us here with your order information; including your order number, email and billing address.
All our orders are tracked and so we will raise an investigation with EVRi to help you find your order.
Please ensure you raise any issues within 2 weeks of your expected delivery date, as otherwise this may affect our ability to investigate the status of your delivery.