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  1. Ann Summers
  2. Returns, Refunds & Exchanges
  3. Refunds

Refunds

  • When will I get a refund?
  • Do I Need a Printer to Print a Label or QR Code for a Return?
  • I've Been Refunded Less Than I Was Expecting or An Incorrect Amount
  • I've been refunded back to a gift card which I no longer have. What do I do?

Help & Support

  • Customer Services
  • Track My Order
  • Delivery & Returns
  • Delivery & Return my order
  • Discreet Packaging
  • Recycling (WEEE Regulations)
  • Safe Search
  • FAQs

Shopping With Us

  • Store Finder
  • Size Charts
  • Gift Cards
  • Pay With Klarna
  • Pay With Clearpay
  • Pay With PayPal
  • Student/Graduate Discount
  • 18-21 & Apprentice Discount

More

  • Guides
  • About us
  • Jobs at Ann Summers
  • Franchise & Wholesale
  • Affiliates
  • Jacqueline Gold
  • David Gold

Policies & Information

  • Terms & Conditions
  • Privacy Policy
  • Cookies
  • Accessibility
  • Brand Promise
  • Gender Pay Gap
  • Corporate Social Responsibility
  • Modern Slavery Statement
  • Product Recalls

Help & Support

  • Customer Services
  • Track My Order
  • Delivery & Returns
  • Return my order
  • Discreet Packaging
  • Recycling (WEEE Regulations)
  • Safe Search
  • FAQs

Shopping with us

  • Store Finder
  • Size Charts
  • Gift Cards
  • Pay With Klarna
  • Pay With Clearpay
  • Pay With PayPal
  • Student/Graduate Discount
  • 18-21 & Apprentice Discount

More

  • Guides
  • Community
  • About us
  • Jobs at Ann Summers
  • Franchise & Wholesale
  • Affiliates
  • Jacqueline Gold
  • David Gold

Policies & Information

  • Terms & Conditions
  • Privacy Policy
  • Cookies
  • Accessibility
  • Brand Promise
  • Gender Pay Gap
  • Corporate Social Responsibility
  • Modern Slavery Statement