If you’ve ordered online and lost your order confirmation email and want to return unwanted items, download a returns form here and enter your personal details. This is so we can contact you in case there’s a problem with your return.
You can also return your items for a refund or exchange at your nearest Ann Summers store. You will be offered an exchange at the current selling price, as long as the items are returned in their original condition. If you can’t find an alternative item in-store, we will refund it to a gift card equivalent to the current value of the item.