Step 1: Contact Your Bank First
If your payment has been declined, the best first step is to reach out to your bank or card issuer.
They’ll be able to explain why the payment didn’t go through and help you resolve any issues quickly.
Step 2: Still Unable to Complete Your Payment?
If your bank confirms everything is fine but you’re still unable to make a payment:
- Please contact our Customer Services team.
- We’ll take a closer look, guide you through your options, and help you complete your order smoothly