Lost, stolen or damaged gift cards

Need help? You might find the answer in our FAQs. Otherwise, select Contact Us in the FAQ article to get in touch. For the safety of our staff, our Customer Services team has moved online and our phone lines are closed. We’re busier than usual so it may take us up to 10 days to reply.

NEED HELP?

Due to the COVID-19 pandemic and measures we’ve put in place to safeguard our teams, our phone lines are currently closed. Try our Help & Support articles and FAQs for support, but if you still need help, you can get in touch with us by completing the contact form at the end of each FAQ article. We’re running a reduced service so it may take us a little longer to get back to you than usual, but we’ll get back in touch as soon as we can.
Our Customer Services team’s revised opening hours are Monday to Friday, 9am-5pm, until further notice.

NEED HELP?

We recommend you register your gift card. If you’ve registered your gift card and it goes missing or is damaged, we’ll issue you with a new card free of charge and pre-loaded with your outstanding balance.

Can't find what you need?

Due to the COVID-19 pandemic,
our Customer Services team opening hours are:
Mon to Fri: 9am to 5pm
Bank Holidays: 10am to 5pm

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NEED HELP?

NEED HELP?