I'd like to make a change to my order
Unfortunately, we're not able to make any changes to your order once it's been placed. We can, however, cancel your order or ask the courier to return the parcel back to us.
I'd like to cancel my order
If you need us to cancel your order, we may be able to prevent it leaving our warehouse. However, this is usually only possible within the first 30 minutes of the order being placed.
If your order has already been dispatched, we can ask the courier to 'Stop & Return' your parcel instead. This means that the courier won't attempt delivery and instead, they'll return it back to us. Once the order is received back at our warehouse, we'll process a refund for you. Please note, it can take up to 15 working days for your order to be received, processed and refunded.
If you need an order cancelled, the best thing to do is let our customer services know as soon as possible via Live Chat. Click here to chat with us - it's the quickest way to get in touch!
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Orders placed before 25th July 2023 Please note, if you placed an order before 25th July 2023, your order will have been dispatched by Royal Mail. Royal Mail deliveries cannot be cancelled once dispatched by our courier. |