I'd like to cancel my order
We may be able to cancel your order if we haven't already begun the dispatch process. You need to contact us straight away, as we pick, pack and ship orders very quickly. Ideally, let us know within 30 minutes of placing your order (via live chat) for the best chances of us being able to cancel it.
Click here to chat with us - it's the quickest way to get in touch!
If it's too late to stop your order, either refuse it when it's delivered or return it back to us (download a pre-paid returns label here). Once we receive your order back, we'll refund you straight away.
Please note, if you fill in a contact form or send us an email directly, it's unlikely we'll be able to action a cancellation before the dispatch process has begun.
I'd like to make a change to my order
We’re sorry, we're not able to make any changes to your order - like a change of delivery address or delivery service - once you’ve placed it with us.