You can easily exchange online purchases in one of our Ann Summers Stores .
You can do this within 28 days of purchase as long as the items meet the conditions of our returns policy.
Make sure to bring your original payment card and proof of purchase, this is your order confirmation email.
Please note, our store colleagues will only be able to exchange items purchased online for a like-for-like alternative (i.e. an alternative size or colour).
If you’ve paid online using Clearpay, Klarna or PayPal we can only offer you an exchange in store. The same applies if you purchased through one of our Ambassador’s websites. If you would prefer a refund, you’ll need to send your items back to our warehouse.