Fastest Response: Live Chat
- Start a Live Chat for the quickest support.
- Look for the dark grey speech bubble in the bottom‑left corner of any page on our Support Portal.
- We’re online Monday to Saturday, 9am to 6pm.
- If we’re offline, leave us a message - we’ll reply as soon as we can.
Webform Support
- Prefer email‑style communication?
- Use our Webform to send us your query.
- Responses may take a little longer than Live Chat, but we’ll get back to you as soon as possible.
Phone Support
- We currently don’t offer phone support.
- This service was recently switched off to protect our colleagues from an increase in inappropriate calls.
- We would like to reintroduce this service as soon as we can.
Direct Contact with Stores
- We do not provide phone numbers or email addresses for individual Ann Summers stores.
- This also means our Customer Services team are unable to share or access direct contact details for stores or store colleagues.
- This service was recently switched off to protect our colleagues from an increase in inappropriate calls.
Shopping From Outside the UK?
- For customers in the Republic of Ireland (ROI), EU or the Rest of the World, your order is supported by our global partner Global‑e.
- Please contact Global‑e for help with your international order.