PRODUCT: Remote Rotating Dildo
- SKU: 2008629.
- Brand: Ann Summers.
- Product Image:
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General Information
- This product was sold through retails stores and online via www.annsummers.com between September 2025 and March 2026.
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Why is this product being recalled?
- We identified a potential fault within the product’s internal mechanism. As a precaution, and in line with our commitment to customer safety, we have made the decision to recall the item.
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What should I do if I own this product?
- Customers should stop using the product immediately and return it for a full refund. This can be done either in store or by post, depending on what is most convenient.
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Do I need my receipt to get a refund?
- No. Customers can receive a full refund even if they no longer have proof of purchase.
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How will I be refunded?
- Customers will receive a full refund via their preferred method of payment. Where possible, refunds are processed using the original payment method, but exceptions can be made.
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Can I exchange the product instead of getting a refund?
- Yes. Customers may choose to exchange the recalled product for an item of equivalent value if they prefer.
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What if I purchased the product online?
- Online customers can return the product either in store or via a free postal return. Customer Services can assist with return labels and refund processing.
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Are customers being compensated for the inconvenience?
- As a gesture of goodwill, affected customers are being offered 20% off their next purchase.
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Is it safe to shop with Ann Summers?
- Yes. Customer safety and product quality are our highest priorities. Recalls like this are rare and demonstrate our commitment to acting quickly and responsibly when issues are identified.