Need Help?

Clearpay allows you to make purchases instantly and spread the cost of your order over four interest-free instalments paid every two weeks.

Got a question about Clearpay?

When can Clearpay be used to place an order?
How do I pay with Clearpay?
Who can use Clearpay?
Can I use Clearpay if I’m an international customer?
How does paying off Clearpay instalments work?
What if I'm struggling to pay a Clearpay instalment?
Is there a limit on how much I can spend on a single Clearpay transaction?
Can I use another form of payment with Clearpay?
Having trouble paying with Clearpay?
Will using Clearpay affect my credit score?
How do I return or exchange an item purchased with Clearpay?

When can Clearpay be used to place an order?

• At checkout, when placing an order between £25-£1,000. 
• You're unable to buy an Ann Summers gift card using Clearpay, and your order will need to be in GBP (pound sterling). 
• If your order contains a gift card and other items, you'll need to pay for the gift card using another payment method.

 

How do I pay with Clearpay?

When you get to checkout, select Clearpay as your payment method. 

• If you're new to Clearpay, you'll be directed to their website to register with an email address and password and provide your payment details (Visa or Mastercard). Once you've registered and agreed to the terms, you won't need to do it again.
• If you’ve used Clearpay before, just log in to your Clearpay account.

Make sure your details are correct - Clearpay use this information to keep you up to date on any payments or refunds that are due.

 

Who can use Clearpay?

To sign up with Clearpay you need to:

• Be at least 18 years old;
• Have a valid and verifiable email address and phone number;
• Use a UK bank payment card - Visa or Mastercard Debit or Credit Card;
• Be capable of entering into a legally binding contract;
• Have a verifiable and valid ID;
• Be living in the UK

 

Can I use Clearpay if I’m an international customer?

Clearpay is only available to customers with a UK billing address. Customers with an international billing addresses won't be able to create a Clearpay account.

 

How does paying off Clearpay instalments work?

You'll be asked to make your first of four payments once you're logged into your Clearpay account at checkout:

• Instalments two, three, and four will be deducted automatically from the debit or credit card you selected every two weeks.
• You'll receive a reminder from Clearpay two days before each instalment is collected

If you'd like to make additional unscheduled payments before they're due, you may log in to your Clearpay account to make your payments early. The outstanding amount owed will be adjusted accordingly.

 

What if I'm struggling to pay a Clearpay instalment?

If you miss a payment, Clearpay will send you a text message and email letting you know the automatic payment has failed. They'll try to collect payment from any other cards you may have in your Clearpay account first. If that also fails, you'll have until 11pm the next day to make a missed payment before being charged any late fees: 

• To pay a missed payment, simply log in to your App or online and click PAY NOW next to your "overdue payment". If you’re worried about making a payment, contact Clearpay as soon as possible.
• If your payment is still outstanding, you’ll be charged a minimum £6.00 late fee per late payment. Click here to find out more about late fees with Clearpay. 
• Clearpay won’t approve any further orders until your account is up to date to help you get back on track.
• You can pay off the balance of your order early with the PAY NOW feature in the Clearpay app.

Find out more about Clearpay's Terms of Service ​here.​

 

Is there a limit on how much I can spend on a single Clearpay transaction?

Yes, your bag value must be less than £1,000 to use Clearpay.

 

Can I use another form of payment with Clearpay?

If you have a gift card or promo code and you're spending more than its value, you can pay the remaining balance of your order using a Clearpay. You can't use any other payment method together with Clearpay.

 

Having trouble paying with Clearpay?

Clearpay doesn't approve 100% of orders. Your order may have been rejected because:

• you don't have enough funds in your registered Clearpay card/account
• of the length of time you've used Clearpay
• the value of the order you're placing (maximum payment is £1,000)

 

Will using Clearpay affect my credit score?

Using Clearpay won’t affect your credit score as payment reference agencies aren’t informed of late or missed payments. Click here to see Clearpay’s responsible spending page.

 

How do I return or exchange an item purchased with Clearpay?

Clearpay returns follow our standard returns policy. Please note, we'll refund items purchased using Clearpay back ​to Clearpay - we can't refund to another payment method. As soon as we've processed your refund, it'll drop into your Clearpay online account.

 

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