Track your order

• To track your order, enter your tracking number here. 
• Tracking numbers can be found in your order dispatch confirmation email.
• If you're not going to be in when your order is due to arrive, you can divert it or nominate a safe location. Find out more here.
• All Ann Summers orders are sent through a tracked service, but do not require signatures
• To track international orders, click here

Your order hasn't arrived when you were expecting it to?

If your order hasn't arrived when you were expecting it to, please get in touch with our Customer Services team. So we can help you as quickly as possible, make sure you have your order number to hand.

Our Delivery timeframes are:

• Standard Delivery - 3 to 5 working days
• Express Delivery - 1-2 working days
• Click & Collect - 3-5 working days

Please note, working days do not include a Saturdays, Sunday or Bank Holidays.