Terms and Conditions
- Gift cards are sold in denominations of £10€, £30€, £50€ and £100€. Euro gift cards cannot be redeemed online and can only be redeemed in Republic of Ireland stores.
- You can order multiple gift cards in one transaction.
- Gift cards may take up to 5 working days to arrive and are sent using a tracked delivery service.
- Gift cards can't be purchased using Klarna or Clearpay as a payment method.
- Activated gift cards can be redeemed as full- or part- payment of any goods at Ann Summers stores or online at annsummers.com. Cards purchased in the UK can only be redeemed in UK stores and on annsummers.com; cards purchased in the Republic of Ireland can only be redeemed in Republic of Ireland stores - they cannot be redeemed on annsummers.com.
- No change will be given in-store; if you don’t spend the entire balance on the gift card, the remaining balance on the card will be shown on your receipt or your order confirmation page in the checkout.
- Gift cards can be used to purchase goods of a higher price than the balance of the card; you’ll be required to pay the difference using an alternative payment method. You can also use cash in-store.
- For items purchased with a gift card returned for an exchange or refund, any balance refunded will be credited back to the original gift card used to make the payment, or to a refund card in store if you no longer have your receipt.
- A gift card is not a cheque guarantee, credit, store or charge card.
- Gift cards are non-refundable, not redeemable for cash and can’t be replaced if lost, stolen or damaged, unless registered.
- Ann Summers can’t be held liable for lost or stolen cards or any credit amounts held on gift cards. Damaged, altered, or cancelled cards won’t be accepted.
- Gift cards can be topped-up to a maximum of £500 or €500 in any Ann Summers store at any time, and within 30 days after a balance reads £0 or €0.
- The minimum amount required to activate a gift card is 1p or 1€ cent. The maximum card limit is £500 or €500.
- Sterling (£) gift cards are valid for 24 months (2 years) and Euro (€) gift cards are valid for 60 months (5 years) from the issue date or last top-up and will expire 30 days after a balance reads £0 or €0. Once expired, any balance will be removed without notice.
- Check your gift card balance in-store or online.
- Ann Summers can’t accept responsibility for unauthorised use of gift cards.
- Gift cards aren’t for resale.
- If you've returned your items to us paid for using a gift card and you've requested a refund, we'll always process the refund back onto the original gift card you used to place the order.
- Ann Summers reserves the right to amend gift card terms and conditions at any time and take appropriate action, including cancellation of the card if, at Ann Summers' discretion, it deems such action necessary. This doesn’t affect your legal rights.
- Your gift card PIN number is located under the scratch-off panel on the back of the card. You’ll need your PIN number to register your gift card.
- Protect your card against loss by registering your gift card online