Royal Mail Strike Action
Due to current Royal Mail Strike Action, it may take a little longer than usual for you to receive your refund or exchange.
Unfortunately this action is outside of our control. Please be assured we are doing everything we can to make sure our customers we receive their refunds and exchanges as quickly as possible.
Please can we ask that you wait an additional two working days, beyond the standard returns processing timeframe, before contacting our customer care team.
Click here to check if your return has reached our warehouse. You'll find the tracking number for your return on the returns label in:
- the parcel your order came in;
- the email you received from Royal Mail if you downloaded one yourself, or;
- your proof of postage given to you at the Post Office.