On the morning of your delivery, the courier will email you with an estimated delivery window. This is usually a 2-hour slot.

If you're not going to be in, the delivery driver will leave your parcel in a safe location around your property. If they're unable to leave your parcel somewhere safe, they'll reattempt delivery the next working day. 

If you're not going to be in when you're order is due to be delivered, don't worry, there are a number of options available to you via the EVRi website or EVRi Mobile App:

• Divert your parcel to a neighbour, or safe place
• Divert your parcel to an EVRi parcelshop
• Set preferences for your delivery using 'My Places'
• Contact EVRi directly

Divert a parcel to a Neighbour or Safe Place

In just a few taps you can tell your local courier to deliver your parcel to a neighbour or a safe place (like a garage, porch or shed.)

If you'd like to divert your parcel to a neighbour or safe place, you can do this on the EVRi website or EVRI Mobile App:

• Enter your parcel’s 16-digit tracking number and delivery postcode. Alternatively, just click on the link in your most recent email from EVRi. 
• Select whether you'd like to divert your parcel to a neighbour, or a safe place.

Please note - All requests will be carried out within reasonable endeavours. Delivery instructions cannot be guaranteed by the courier.

Divert your parcel to an EVRi ParcelShop

You can also elect to divert your delivery to an EVRi ParcelShop. Customers can do this on the EVRi website or EVRi Mobile App:

• Enter your parcel’s 16-digit tracking number and delivery postcode. Alternatively, just click on the link in your most recent email from EVRi. 
• Under 'Delivery Options', select 'ParcelShop'.
• Select the ParcelShop you'd like to collect from. 

Please note:

• This option is only available for orders originally selected for home delivery. 
• Deliveries can only be diverted to a ParcelShop up until an ETA has been set by the courier.
• Diversion to a ParcelShop can extend delivery time by up to 2 working days.
  
  

Set Preferences for your delivery using 'My Places'

You can set delivery preferences for all future deliveries sent by EVRi, through their Mobile App or website:

• In your account, go to 'My places'
• From here you'll be able to:
  - set the exact location of your home using a map pin or 'what3words'
  - Designate a specific safe place for deliveries, and include a photo
  -Select neighbours your courier can deliver to, or those to avoid
  

Contact EVRi directly

Still looking for help? If the guidance above hasn't been useful you can always contact EVRi directly to provide more specific delivery instructions or requests:

• Simply go to the EVRi Contact page
• Start a live chat, or request a call back