Your parcel will be held by your local Post Office® branch for 18 calendar days before being returned to us. Once we receive your parcel, you'll be refunded back to your original payment method. The refund can take up to 15 working days to reach your bank account (depending on who you bank with).
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Our Customer Services team opening hours are:
Monday - Friday, 8am to 8pm
Saturday, 9am to 6pm
Sunday & Bank Holidays, 10am to 5pm