No. Once an order has been despatched, it will be sent directly to the Post Office® branch you selected. If you don't, or forget to, collect your order, your Post Office® branch will hold on to the parcel for 18 days before sending it back to us for a refund.
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Our Customer Services team opening hours are:
Monday - Friday, 8am to 8pm
Saturday, 9am to 6pm
Sunday & Bank Holidays, 10am to 5pm