To collect your parcel at your selected Post Office® branch, you'll need to bring your tracking number and identification in the name of the person the parcel is addressed to. This can be:
- Cheque guarantee/credit/debit card
- Bank/building society book
- Valid passport
- Cheque book
- Driving licence
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee)
- Under 18s ID card (National Insurance Card, Medical Card or Savings Book).
Your tracking number can be found in Your Order is on its Way email.