Due to the Covid-19 pandemic and extra measures we and our couriers have put in place to protect the health and well-being of our teams, it may take up to 14 working days for your return to be received and processed by our Returns team.

If you’ve returned your item for a refund, once your return has been processed by our Returns team, please allow (depending on your bank) a further 10 days for the refund to reach your account. You’ll be notified when your return has been processed.

We’ve also extended our Return’s Policy from 28-60 days. Find out more here.

If you still haven't received your refund or exchange after this time, please contact our Customer Services team.