COVID-19 updateDelays to returns reaching us Our delivery partner, Royal Mail, is experiencing delays to their network. It may take up to 10 working days for your return to be received and processed by our Returns team. Find out more here. If you’re unable to send us your return because you’re self-isolating, as long as the return meets the terms of our Returns Policy, we'll honour your late return. Updated Returns Policy It’s not an easy time right now, and so we've extended our returns policy from 28 to 60 days for both online and store purchases until further notice. Everything else in our Returns Policy still applies. |
Returns Policy
Return your items by post
Return your items to an Ann Summers store
International Returns
Returns Policy
If you’re not happy with something you purchase from us, for any reason, you can return it to us for free within 60 days of receipt. Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund:
- All sex toys, where the packaging/box has been opened or the security seal removed or broken, unless the item has been returned to us and on inspection is found to be damaged or faulty;
- Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
- Hosiery, which has been worn or where the seal is broken.
- Face coverings, due to hygiene reasons.
If your return meets our Returns Policy, we’ll be happy to exchange your item or refund it for you.
| Please note, we only accept like-for-like exchanges. You can exchange your item for a different colour or size (subject to availability), but we’re sorry that you can’t choose a different item altogether. |
If you've received damaged or faulty items, click here.
Return your items by post
Returning your items to us for a refund or an exchange is free:
- Complete the Returns Form you received with your order and choose a reason for your return. If you no longer have your returns form, get a new one here.
- Package up your items (labels, tags and seals intact) with the returns form in the bag or box your order came in, or a suitable alternative.
- Attach the Royal Mail prepaid returns label provided in your order. If you’ve lost the label or you’re returning a Click & Collect order, create a new one here, using the address below:
Returns
AS Ltd
Gold Group House
Godstone Road
Whyteleafe
CR3 OGG - Drop your parcel off at your local post office or arrange a collection. Don't forget to ask for proof of postage, just in case your return goes missing on its way back to us.
- To track your return, click here.
Return your items to an Ann Summers store
COVID-19 updateWe're sorry, but we aren't accepting returns or exchanges for items purchased online or from a Party Ambassador in our stores at the moment. Find out why here. |
International Returns
Click here for our International Returns Policy.
Browsing from outside the UK? Click here to return your item.