Returns Policy
Return your items by post
Return your items to an Ann Summers store
Return your items to an Ann Summers store
International Returns 

Returns Policy

If you’re not happy with something you purchase from us, for any reason, you can return it to us for free within 28 days of receipt.  Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.

There are a few things we can’t exchange or refund:

• All sex toys, where the packaging/box has been opened or the security seal removed or broken, unless the item has been returned to us and on inspection is found to be damaged or faulty;
• Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
• Hosiery, which has been worn or where the seal is broken.

If your return meets our Returns Policy, we’ll be happy to exchange your item or refund it for you.  

If you've received damaged or faulty items, click here.

Return your items by post

Returning your items to us for a refund or an exchange is free:​

1. Complete the Returns Form you received with your order and choose a reason for your return. If you no longer have your returns form, get a new one here.
2. Package up your items (labels, tags and seals intact) with the returns form in the bag or box your order came in, or a suitable alternative.
3. Attach the Royal Mail prepaid returns label provided in your order. If you’ve lost the label or you’re returning a Click & Collect order, create a new one here, using the address below:​
   Returns​
   AS Ltd
   Gold Group House
   Godstone Road
   Whyteleafe​
   CR3 OGG
   
4. Drop your parcel off at your local post office or arrange a collection. Don't forget to ask for proof of postage, just in case your return goes missing on its way back to us.​
5. To track your return, click here.

Return your items to an Ann Summers store

International Returns 

Click here for our International Returns Policy.