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RETURNS FREEZE FOR SISTERHOOD ORDERS 26th Sept - 3rd Oct To allow a smooth transition to our new systems, our warehouse and customer service teams will need to pause processing any Sisterhood returns between 26th September and 3rd October. Any return parcels received during this time will be subject to a longer processing time and may take an additional 4 working days to be processed. If you have any questions in relation to a return, please contact your Ambassador directly. Returns from our main Ann Summers site will be unaffected and processed as normal. |
If you’re not happy with something you purchase from us, you can return it to us for free within 28 days of receipt.
- Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.
- Items bought as part of a set must be returned as a complete set.
There are a few things we can’t exchange or refund:
- All sex toys, where the packaging/box has been opened or the security seal removed or broken, unless the item has been returned to us and on inspection is found to be damaged or faulty;
- Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
- Hosiery, which has been worn or where the seal is broken;
- Items purchased as part of a set or promotion, but which have been returned separately or as an incomplete set;
- Face coverings, due to hygiene reasons.
If you've received damaged or faulty items, click here for more information.
For guidance on how to return your unwanted items back to us, refer to the guidance here.