Need help? You might find the answer in our FAQs. Otherwise, select Contact Us in the FAQ article to get in touch. For the safety of our staff, our Customer Services team has moved online and our phone lines are closed. We’re busier than usual so it may take us up to 10 days to reply.

NEED HELP?

Due to the COVID-19 pandemic and measures we’ve put in place to safeguard our teams, our phone lines are currently closed. Try our Help & Support articles and FAQs for support, but if you still need help, you can get in touch with us by completing the contact form at the end of each FAQ article. We’re running a reduced service so it may take us a little longer to get back to you than usual, but we’ll get back in touch as soon as we can.
Our Customer Services team’s revised opening hours are Monday to Friday, 9am-5pm, until further notice.

NEED HELP?

Do you refund delivery charges?

We only refund delivery charges in exceptional circumstances. Please contact our Customer Services team on 0333 4406969, 8am-8pm Monday to Friday, 9am-6pm on Saturdays (closed on Sundays and Bank Holidays) for more information.

For more information please see Consumer Protection (Distance Selling) Regulations.

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Due to the COVID-19 pandemic,
our Customer Services team opening hours are:
Mon to Fri: 9am to 5pm
Bank Holidays: 10am to 5pm

Contact Us
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