If you’ve ordered online, lost your delivery note and want to return unwanted items, download a returns form here and complete it with your full name, address and order number, which can be found on your Order Confirmation email.
Please remember to let us know if you’d prefer a refund or an exchange.
You can also return your items for a refund or exchange at your nearest Ann Summers store. You’ll be offered an exchange at current selling price, as long as the items are returned in their original condition. If you can’t find an alternative item in-store, we’ll refund it to a gift card equivalent to the current value of the item.