We're returning to the (new) normal. Standard delivery is back to 3-5 working days. Read COVID-19 FAQs here.
If your order hasn’t arrived after 5 working days, please contact our Customer Services team. So we can help you as quickly as possible, make sure you provide us with your order number.
All our Royal Mail delivery services are tracked, but don’t require a signature. The link and tracking references can be found in the emails you receive once your order has been processed. You’ll need the tracking reference to track your order with Royal Mail.
You can also nominate a safe place for us to leave your parcel if you're not in.
For international orders, click here