Why has my payment been declined?

Need help? You might find the answer in our FAQs. Otherwise, select Contact Us in the FAQ article to get in touch. For the safety of our staff, our Customer Services team has moved online and our phone lines are closed. We’re busier than usual so it may take us up to 10 days to reply.

NEED HELP?

Due to the COVID-19 pandemic and measures we’ve put in place to safeguard our teams, our phone lines are currently closed. Try our Help & Support articles and FAQs for support, but if you still need help, you can get in touch with us by completing the contact form at the end of each FAQ article. We’re running a reduced service so it may take us a little longer to get back to you than usual, but we’ll get back in touch as soon as we can.
Our Customer Services team’s revised opening hours are Monday to Friday, 9am-5pm, until further notice.

NEED HELP?

If your payment has been declined, please contact your bank for more information. If you’ve contacted your bank and find you’re still unable to make a payment, please contact our Customer Services team using the Contact Us form at the bottom of this article.

Can't find what you need?

Due to the COVID-19 pandemic,
our Customer Services team opening hours are:
Mon to Fri: 9am to 5pm
Bank Holidays: 10am to 5pm

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NEED HELP?

NEED HELP?