We’ve extended our returns policy from 28 to 60 days for both online and store purchases until further notice. It may take up to 10 working days for your return to be received and processed by our Returns team. Find out more here.
If you’re unable to send us your return because you’re self-isolating, as long as the return meets the terms of our Returns Policy, we will honour your late return.
Return unwanted items for an exchange within 28 days of purchase in-store or by post using our freepost address on the returns label provided on the back of your delivery note. You’ll need to return the items in their original condition, unworn or unused, and with all tags and hygiene labels in place. Find out more in our Returns Policy.
We’ll only accept an exchange returned to our warehouse for the same item you originally purchased. This means you can exchange your item in a different colour or size (if it’s available), but we’re sorry that you can’t choose a different item altogether.
If your item is damaged or faulty, please click here.
Exchanging your items by post
Returning your items to us for an exchange is free:
- Package up your items - with labels, tags and seals intact - in the bag or box your order came in, or a suitable alternative.
- Complete the Returns Form you received in your order, and choose a reason for your return. If you no longer have your returns form, download and print a new one below.
- Keep a copy of returns form for your record.
- Return your items using the address label provided in your parcel, or send to our freepost address:
Gold Group House
5. Drop off your parcel at your local Post Office. Don't forget to ask for a proof of postage, just in case your return goes missing on its way back to us.
For us to process your return as quickly as possible, make sure to include a completed Returns Form found on the back of your delivery note. If you no longer have your delivery note, download a returns form below and write or type your full name, address and order number, which can be found on your Order Confirmation email.
Exchanging your items at an Ann Summers store
We're sorry, but we won't be accepting exchanges for items purchased online or from a Party Ambassador in our stores when they reopen. Find out why here.