Return unwanted items within 60 days of purchase for a refund or exchange in-store or by post using the free returns label provided in your parcel. You’ll need to return the items in their original condition, unworn or unused, and with all tags and hygiene labels in place. Find out more in our Returns Policy.

If your item is damaged or faulty, please click here.

Return your items by post

Returning your items to us for a refund or an exchange is free:

1. Complete the Returns Form you received with your order and choose a reason for your return. If you no longer have your returns form, get a new one here.
2. Package up your items - labels, tags and seals intact - with the returns form in the bag or box your order came in, or a suitable alternative.
3. Attach the Royal Mail prepaid returns label provided in your order. If you’ve lost the label or you’re returning a Click & Collect order, create a new one here, using the address below:​
   Returns​
   AS Ltd
   Gold Group House
   Godstone Road
   Whyteleafe​
   CR3 OGG
   
4. Drop your parcel off at your local post office or arrange a collection. Don't forget to ask for proof of postage, just in case your return goes missing on its way back to us.​
   
   • To track your return, click here.

For us to process your return as quickly as possible, make sure to include a completed Returns Form found on the back of your delivery note. If you no longer have your delivery note, download a returns form below and write or type your full name, address and order number, which can be found in your Order Confirmation email.

Returning your items to an Ann Summers store