For a faulty toy, have you checked out our troubleshooting guide?

We've got a handy troubleshooting guide for your toy. We recommend you check it out before returning your faulty toy to us, just in case this helps fix your problem.

How do I return my damaged or faulty item to you?

Just package up your your damaged or faulty item and pop them in the post us. You’ll need to include a completed returns form and copy of your receipt or delivery note.

If you still have it, attach the Royal Mail prepaid returns label provided in your order to your parcel. If you’ve lost the label, create a new one here, using the address below:​

Returns​
AS Ltd
Gold Group House
Godstone Road
Whyteleafe​
CR3 OGG

What happens when my item reaches you?

Once your parcel reaches us, our Returns team will test and inspect your item, and if it's found to be damaged or faulty and still within warranty, we’ll give you an exchange or refund, so remember to tell us which you’d prefer. Make sure you also keep a copy of the proof of postage for your records. Find out more about our Returns Policy here.

Can I take my faulty or damaged item into a store?

Alternatively, visit one of our stores, and we’ll happily look at the product for you. If it’s found to be faulty or damaged and still within the relevant month of purchase, we’ll exchange or refund it. Please note we’re unable to offer Clearpay, Klarna and PayPal refunds in-store, although you can still ask for an exchange.

What if I've no longer got my receipt/order confirmation?

If you no longer have your receipt, we can only offer a replacement item or gift voucher to the current value of the product.