|
RETURNS FREEZE FOR SISTERHOOD ORDERS 26th Sept - 3rd Oct To allow a smooth transition to our new systems, our warehouse and customer service teams will need to pause processing any Sisterhood returns between 26th September and 3rd October. Any return parcels received during this time will be subject to a longer processing time and may take an additional 4 working days to be processed. If you have any questions in relation to a return, please contact your Ambassador directly. Returns from our main Ann Summers site will be unaffected and processed as normal. |
How do I return a faulty or damaged item?
If you bought your an item online and it's damaged or develops a fault, you can return it to us if it's still within warranty.
Our warranty periods are:
- Toys - 12 months
- Lingerie, nightwear, and fancy dress - 3 months
- Gift sets, novelty items and accessories - 3 months
Please note, items bought as part of a set and where one of the items is faulty must be returned as a complete set.
How do I return my damaged or faulty item to you?
- Just package up your your damaged or faulty item and send it back to us, for free, via our standard return methods. You can find more information about these here.
- Make sure to fill out the returns form on the back of your original invoice, clearly stating the reason for your return. If you don’t have your original invoice, you can get a new returns form here.
- Make a note of the tracking number in your returns confirmation, incase we need locate your return at any point.
What happens when my item reaches you?
Once your parcel reaches us, our Returns team will test your item, so we can provide valuable feedback to our product development team.
If it's faulty, we'll refund you or send replacement - so remember to tell us which you’d prefer on your returns form.
Can I take my faulty or damaged item into a store?
If you visit one of our stores, with a proof of purchase, our store colleagues will happily refund or exchange the product if it's faulty or damaged. In order for our colleagues to do this, you'll need to bring along your original order confirmation or invoice.
Please note, Stores are unable to refund Clearpay, Klarna or PayPal purchases in store. he same applies if you purchased through one of our Ambassador’s websites. If you’d prefer a refund, you’ll need to send your items back to our warehouse.
What if I've no longer got my receipt/order confirmation?
If you haven't got your original proof or purchase, or have any other issue, contact our Customer Services team for further advice.