This article contains information for orders placed through a third party sites which are then fulfilled by Ann Summers directly. Ann Summers products can be purchased through concessions with ASOS, Debenhams, Amazon, Littlewoods & Very.
If you purchased through Boots.com, click here for more information.
Where's my order?
All Ann Summers orders are delivered by EVRi.
If your order hasn't arrived when you were expecting it to, please refer to the guidance on the retailer's website.
Returns Policy
If you’re not happy with an item you've received, please refer to the retailer's customer services.
How do I return items purchased through other retailers?
If you've purchased Ann Summers items through a concession on another website, please refer to the information on their returns page, or the information included on your delivery note.
Items purchased through other retailers must be returned to our warehouse in order for the retailer to issue you a refund. See the instructions below on how to send your items back to us for FREE:
Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi Parcelshop or Locker. Simply follow the instructions below:
- Click here to visit the EVRi returns portal and generate a returns label
- Select your preferred returns service (Collection, ParcelShop or Locker Drop off
- Complete the returns form on the back of your original invoice. If you don’t have your original invoice, you can get a new returns form here
- Package up your items, along with your returns form
- Drop off your item at your chosen Locker/Parcelshop, or await your courier collection
- EVRi will email you a confirmation and a copy of your returns label
- Make a note of the tracking number in your returns confirmation, incase we need locate your return at any point.
Please note, returns to our warehouse can take up to 10 working days to be received. Once we’ve received your return, we’ll usually process this within 5 working days. You can track your return here.
If you haven't received a notification from the retailer to say your return has been received with 15 working days, please contact the retailer directly.
Can I return my order to an Ann Summers Store for a refund or exchange?
We're sorry, but Ann Summers items purchased from 3rd party retailers cannot be returned to an Ann Summers stores.