Need Help?

Where's my order?

All Ann Summers orders are delivered by EVRi.

If your order hasn't arrived when you were expecting it to, please refer to the guidance on the retailer's website. If you have you tracking number you can track your order here 

Returns Policy

If you’re not happy with an item you've received, please refer to the retailer's customer services.

How do I return items purchased through other retailers?

If you've purchased Ann Summers items through a concession on another website, please refer to the information on their returns page, or the information included on your delivery note. 

Items purchased through other retailers must be returned to our warehouse in order for the retailer to issue you a refund. See the instructions below on how to send your items back to us for FREE:

Returning your items with EVRi - Collection, ParcelShop or Locker

We've made returning your unwanted items easier than ever before, thanks to our courier EvRi.

Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EvRi Parcelshop or Locker. Simply follow the instructions below:

• Click here to visit the EVRi returns portal and generate a returns label
• Tell us which items your returning and select your preferred EvRi returns service (Collection, ParcelShop or Locker Drop off).
• Complete the returns form on the back of your original invoice. If you don’t have your original invoice, you can get a new returns form here.
• If you do not send your return back with a returns form, we will be unable to identify your return which may mean that we cannot process your refund.
• Package up your items, along with your returns form.
• Drop off your item at your chosen Locker/Parcelshop, or await your courier collection.
• EvRi will email you a confirmation and a copy of your return label.
• Make a note of the tracking number in your returns confirmation, incase we need locate your return at any point.

What Happens Next?

• Returns sent using EvRi can take up to 5 working days to arrive in our warehouse from the date of collection or drop off at Parcelshops or lockers. 
• Track your return use this link; EvRi Parcel Tracking.
• If the tracking status does NOT show "C2B returned to client" (example below) AND it has been 5 days since you sent the parcel, please raise a query with EvRi using the web form on the tracking portal or using EvRi contact centre EvRi Contact.

• If you need additional support please contact our Customer services team here.
• When the parcel has been returned to our warehouse, we normally process the return within 5 working days. However, during our busy periods this can take up to 10 working days.
• You will receive an email once we have processed your return, to confirm that your refund is being processed. If you have not received an email after 10 days of the EvRi tracking update, then please contact us here.
• You should allow a further 5 working days for the money to be returned to your original payment method after receipt of the email. 
• If you haven't received a notification from the retailer  to say your return has been received with 20 working days, please contact the retailer directly.

Can I return my order to an Ann Summers Store for a refund or exchange?

We're sorry, but Ann Summers items purchased from 3rd party retailers cannot be returned to an Ann Summers stores.