All Ann Summers items, purchased via OnBuy.co.uk, are delivered via EVRi.

If your order hasn't arrived when you were expecting it to, please refer to your OnBuy account on their website. 

Returns Policy

If you’re not happy with an item you've received, please refer to the OnBuy website for information on their returns policy.

How do I return items purchased on OnBuy.com?

If you've purchased Ann Summers items through a 3rd Party website, like OnBuy.com, please refer to the returns information of their website, or your delivery invoice.

Items purchased on OnBuy.com must be returned to our warehouse in order for OnBuy to issue you a refund. See the instructions below on how to send your items back to us for FREE:

Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi Parcelshop or Locker. Simply follow the instructions below:

1. Click here to visit the EVRi returns portal and generate a returns label.
2. Select your preferred returns service (Collection, ParcelShop or Locker Drop off)
3. Complete the returns form on the back of your original invoice. If you don’t have your original invoice, you can get a new returns form here.
4. Package up your items, along with your returns form.
5. Drop off your item at your chosen Locker/Parcelshop, or await your courier collection.
6. EVRi will email you a confirmation and a copy of your returns label.
7. Make a note of the tracking number in your returns confirmation, incase we need locate your return at any point.

Please note, returns to our warehouse can take up to 10 working days to be received. Once we’ve received your return, we’ll usually process this within 5 working days. You can track your return here.

If you haven't received a notification from OnBuy to say your refund has been received with 15 working days, please refer to your account on the OnBuy website.

Can I return my order to an Ann Summers Store for a refund or exchange?

We're sorry, but Ann Summers items purchased via OnBuy.com cannot be returned to an Ann Summers stores.